Legal

Return Policy

Last updated:

Our Commitment to Your Satisfaction

At Zoecleansing, we take great pride in the quality of our interior decor products and want you to be completely satisfied with your purchase. We understand that sometimes a piece may not work perfectly in your space, which is why we have created this comprehensive return policy to ensure a smooth and hassle-free experience.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

Return Eligibility

Standard Return Period

We accept returns within 30 days of delivery for most items. To be eligible for a return, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags and labels attached
  • Free from any damage, stains, odors, or alterations
  • Accompanied by the original receipt or proof of purchase

Items That Cannot Be Returned

The following items are final sale and cannot be returned or exchanged:

  • Custom or made-to-order items, including pieces with custom dimensions or finishes
  • Items marked as "Final Sale" or "Non-Returnable" at the time of purchase
  • Items that have been assembled, installed, or modified
  • Items damaged due to misuse, neglect, or improper care
  • Items purchased during clearance or sample sales
  • Gift cards and store credits

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include:

  • Replacement of the damaged item
  • Repair of the defective item when possible
  • Full refund to your original payment method

Please take photographs of any damage and retain all original packaging materials, as these may be required for claims processing.

Return Process

Step 1: Request a Return

To initiate a return, please contact our customer service team through one of the following methods:

  • Email us at partnership@zoecleansing.world with your order number and reason for return
  • Call us at +1 912-447-4600 during business hours
  • Visit our showroom at 401 Whitaker St, Savannah, GA 31401, USA

Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will review your request and respond within 2 business days.

Step 2: Receive Return Authorization

Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions for returning your item. Please note that returns sent without an RMA number may be refused or delayed.

Step 3: Package Your Return

Carefully package your item in its original packaging, if available. If the original packaging is not available, please use appropriate packaging materials to ensure the item is protected during transit. Include the following in your package:

  • The item in its original condition
  • All original accessories, parts, and documentation
  • Your RMA number clearly written on the outside of the package
  • A copy of your receipt or order confirmation

Step 4: Ship Your Return

Ship your return to the address provided in your return authorization. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot be responsible for items lost or damaged during return transit.

Return Shipping Costs

Return shipping costs vary based on the reason for return:

  • Damaged or Defective Items: We will provide a prepaid shipping label at no cost to you
  • Incorrect Item Shipped: We will provide a prepaid shipping label at no cost to you
  • Change of Mind or Other Reasons: You are responsible for return shipping costs

For large or oversized items, special arrangements may need to be made. Our customer service team will provide specific instructions and cost estimates when you request your return authorization.

Refund Process

Inspection and Processing

Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility requirements. This process typically takes 3-5 business days. We will notify you by email once the inspection is complete.

Refund Method

Approved refunds will be processed to your original payment method:

  • Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days, depending on your financial institution
  • Bank Transfers: Refunds are processed within 5-7 business days
  • Store Credit: Available immediately upon approval

Refund Amount

Your refund will include the purchase price of the item(s) returned. The following deductions may apply:

  • Original shipping charges are non-refundable unless the return is due to our error
  • A restocking fee of up to 15% may apply for certain large items or items returned in less than perfect condition

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the standard return process and place a new order for the desired item. This ensures the fastest processing time and guarantees availability of your replacement item.

For assistance with selecting a replacement item, our styling consultants are available to provide personalized recommendations.

In-Store Returns

Items purchased online may be returned in person at our Savannah showroom during regular business hours. Please bring the following:

  • The item in its original condition and packaging
  • Your receipt or order confirmation
  • A valid photo ID

In-store returns are processed immediately, and refunds to credit cards typically appear within 3-5 business days.

Gift Returns

If you received an item as a gift and wish to return it, please contact us for assistance. Gift returns are eligible for store credit equal to the current selling price of the item. The original purchaser will not be notified of the return.

International Returns

For international orders, customers are responsible for all return shipping costs, customs duties, and taxes. We recommend contacting our customer service team before initiating an international return to discuss the most cost-effective options.

Questions and Assistance

If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us:

Zoecleansing
401 Whitaker St, Savannah, GA 31401, USA
Phone: +1 912-447-4600
Email: partnership@zoecleansing.world

Our customer service team is available Tuesday through Saturday, 10am to 6pm EST.

Policy Updates

We reserve the right to modify this return policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically. The return policy in effect at the time of your purchase will apply to that order.